Tim Hortons

Reviews about Tim Hortons

• 1 / 5

  By Isaias Batista
  Worst management ever in the industry. The client is always right never forget. And you should take employees suggestion as a good thing for the benefit of the store not as a critic. Learn how to be a good manager please.
  June 11, 2017
• 1 / 5

  By Jody Lee
  The first cashier I encountered muttered, "Jesus Christ" when he turned around to make the iced coffee. He seemed pretty upset and miserable working there. His attitude was very poor, and I wish I wasn't there to witness it and be treated like crap as a paying customer. He also took a long time making the iced coffee. He would go to the back of the restaurant back and forth. He looked like he didn't know what he was doing. When I got the iced coffee it was completely warm. There was ice cubes in there but it wasn't stirred. I didn't want to drink it because 1)I was disgusted by his attitude and 2) It was warm and 3) It was questionably made.
  
  After receiving the drink, I waited a few minutes before going to another cashier to ask to speak to the manager. This cashier actually rolled her eyes at me, and told me the manager is busy making sandwiches. I insisted to see the manager again, because on the Tim Horton's website it says to speak to a manager immediately if I have any complaints. The girl tells me there's nothing she can do, even though her manager is 3 feet from her making a sandwich. A few seconds later, I can see the manager is done with making a sandwich and I finally get her attention - after facing rudeness and a dismissive attitude from the second cashier.
  
  I told the manager what happened with the first cashier and the manager expressed some regret and apologized. She said she will have a word with the first cashier. She offered to replace the iced coffee I bought with a new one. I agreed. The manager gave me the iced coffee on the stand but with no straw. So I had to go back to the second cashier that was rude to me and reach for a straw. How frustrating..
  
  Overall, this was one of the worst dining/shopping experiences I've ever had. I'm disappointed at how rude the cashiers were, the lack of respect they had towards me - a paying customer, the dismissive attitude I got, and overall lack of hospitality.
  
  I strongly advise people to avoid this place.
  May 07, 2017
• 1 / 5

  By Trivedi Aakash
  The manager there in morning sucks. All the employees are really good and helpful but manager seems to not know what she is doing. This place needs new management.
  February 11, 2017
• 1 / 5

  By Ryan Crawford Parry
  Went in for breakfast, and ordered a breakfast sandwich meal on Sunday April 15th before 11am, and the cashier "Rose" was very snappy and said the eggs were in the oven. I questioned why, and she said the exact same thing. I then ordered a bagel instead, and she was snappy saying there was only sesame bagels. I was going to call the store and complain about the cashier's attitude, and how ill-prepared they were for breakfast. It's Tim Horton's and the staff are not motivated to be there at all. They're under-paid and treated like garbage by the upper heads and by customers. Not just this store going in the wrong direction, but the company as well. If hockey legend and founder Tim Horton were still alive, it would be going in a much better direction.
  February 04, 2017
• 3 / 5

  By Matthew Morton
  I frequent this Tim Hortons and overall everything's fine. Sometimes my order gets messed up, but I can totally understand since most screw ups happen when they're dealing with a high volume of customers. Keep it up!
  August 21, 2016