New Hong Kong

Reviews about New Hong Kong

• 5 / 5

  By John Han
  probably freshest Chinese delivery I've had. Everything was made to order and tasted just right right.
  May 29, 2017
• 1 / 5

  By Debbie Williams
  This is the ABSOLUTE WORST customer service I have ever experienced in my entire life. I would never recommend anyone order food from this restaurant. It is not fit for human consumption. My boyfriend and I ordered Chinese food from here, including two orders of chicken fried rice. He found a large size chicken bone in his rice and shrugged it off, choosing not to risk eating it and threw it out instead. When I went to eat my rice, I also found a bone, roughly 2-3 inches long, in my rice, and we decided that enough was enough, and we wanted our money back. A young girl spoke to us over the phone when we called in to complain about the unsafe rice, and she said that if we came in to return the rice they would refund our order. When we did come in, however, the young girl was not present and instead there was only a middle aged woman at the desk and a middle aged man in the kitchen, neither of whom understood or spoke English very well. The woman became aggressive immediately as we explained the situation, yelling loudly at us in different languages, threatening to call the police, even though we were acting perflectly calm, and refusing to refund our order. At one point this woman attempted to seize our receipt, without having given us any refund, and even tried to snatch the rice with the chicken bone in it out of my hands. My mother took pictures during the encounter and even got a picture of the middle aged woman snatching the chicken bone out of the rice, attempting to hide the evidence. She kept insisting that she would not refund us, and would keep pretending to call the police. We know that she was pretending to do so because she kept speaking Chinese into the phone and having a lengthy Chinese conversation with this supposed policeman. Needless to say, no police arrived. My mother, realizing that she could not properly comprehend English, wrote her a note explaining the situation and politely suggesting that she have her daughter, the one who seemed to speak English on the phone, help her to read it. The woman then proceeded to rip up the note whilst laughing in my mother's face and throwing the scraps of paper all over the place. At this point, we decided to leave, and returned to the car. When we were inside the car, the middle aged woman and man followed us outside the restaurant and began circling the automobile, as though they wanted to write down our license plate. Once they cleared away from the car, we left. I would like to re-iterate that even though we were irritable with this woman and insisted upon a refund, we did not in any way pose a threat to her or her establishment. Her behavior regarding us was completely uncalled for. I would never recommend anyone eat from this restaurant. Not only is the food rather expensive for the quality, but it is unsafe for eating and the people who run the place are rude and aggressive.
  February 20, 2017
• 5 / 5

  By 李睡
  Very tasty! One of the best take out so far!”
  
  Have tried just about every Chinese take out in South Ottawa. Tried this for the firs time on Super Bowl weekend and from the first bite I knew we had found our new go to place. We ordered 3 of the different combination plates. Very tasty, not over cooked or dry at all. Not comment on delivery as we picked up. I highly recommend this place!
  January 09, 2017
• 5 / 5

  By Megan MacGregor
  This place is really good! Beef and broccoli, general tao, and reeeeeally good egg rolls. Amazing prices too and large portions.
  October 15, 2016
• 1 / 5

  By Elmer Ilumin
  Very rud servise she doesn't have respect to the customer we from Toronto. We asked how long it will take to order she was screaming to us. We recommend not to go there.
  August 07, 2016