Orleans Bakery

Reviews about Orleans Bakery

• 1 / 5

  By Toronto Craigslist
  Other than the excellent customer service provided by Stephanie, this bakery is not worth buying from.
  
  I pre-ordered a cake for a child's birthday, and the wrong flavour was prepared. Because the icing covered the cake, I wasn't able to confirm this until cutting into the cake during the child's birthday celebrations. The cake was tasty, if a little dry, but not what was ordered and paid for.
  
  When I called Orleans Bakery to alert them to the issue and request a half refund for the error, my call was not returned for more than a day. I was offered a 10 per cent discount on my next order, which amounted to a $3.60 refund on a $20 prepaid cake. Everyone makes mistakes, and I was prepared to place a second order if a reasonable refund could be made, but this seemed paltry.
  
  I will not be returning to the Orleans Bakery. Although Stephanie was very pleasant and helpful, it is unreasonable to be charged full price by the owners for the wrong cake.
  
  I had also bought some pumpkin muffins, a few Danishes, and raisin bread the week prior I placed the order. They were all stale, despite looking beautiful in the packaging.
  
  Avoid!
  June 12, 2017
• 2 / 5

  By Ilfring Ilfring
  Interesting that all the positive reviews are simply stars, no comments (save one), while all the negative reviews are long (credible-sounding) accounts of poor business, and mostly one's at that.
  
  I visited this location twice, and both times I was surprised by absolute lack of freshness of the pastries I purchased. The first time I chalked it up to being later in the day, but the second time was the morning, maybe 9am? so not late. The croissants I purchased were... old. Not light and fresh at all. There are many other places to choose from in the area that are much better, e.g. The Black Walnut Bakery (!!!!!!!!!!!), Starbucks(!), even, as one reviewer already noted, any grocery store bakery would be better. Rather disappointing overall.
  March 28, 2017
• 1 / 5

  By V George
  Went about 2 weeks ago on the weekend. As per normal didn't go with specific desert in mind. When I asked the two girls behind the counter what the different flavours were and was floored when neither of them knew even the flavour of the cakes and pastries in the show cases.
  October 19, 2016
• 3 / 5

  By Michelle Reynolds
  Not a great selection. Unfortunately, rather lacking in flavour and finesse...for the cost of their wares. April 7th, 2016. Have revisited bakery. Their selection has increased. When I asked if all their wares were created and baked in-house, there was hesitation to her answer of yes. It does smell delicious and service is lovely . Purchased one eclair, same price as any grocery store bakery or name brand coffee shop, packs more flavour, and real cream used. So, I am increasing my rating from a 2 star to a 3 star. Will visit again in a few months. Poo in, they have quite a creative selection of cupcakes!!!
  September 28, 2016
• 5 / 5

  By Susan Laird
  I ordered a black forest cake for my father's birthday and it was absolutely delicious...the entire family loved it...thank you so much
  June 28, 2016